Delivery
Our Delivery Arrangement & Charges Would Be Shown As Below:
Delivery service is only available in Hong Kong Island, Kowloon and New Territories (Not available for the Outlying Islands, Mainland China and Overseas Countries).
Delivery service would be provided on Monday to Friday, 11am to 5pm (Closed on Weekend & Public holidays).
If the delivery address could not provide any lift service, HK$20 per case per floor will be charged. Less than 12 items, would be counted as 1 case. Every product in Pack / Set / OC / OWC would also be counted as 1 case.
The Company reserves the right to charge for re-delivery of orders and other miscellaneous expenses which have not been completed due to incorrect address information provided by the customer or the recipient not being available to accept delivery at the scheduled time slot.
Hong Kong Island, Kowloon & New Territories - HK$150 per order per location.
Once the “Standard Delivery” service is selected, you may select a delivery date after 2 working days (The day of order placement would not be counted). All orders have to be completed within 30 days.
If the delivery address could not provide any lift service, HK$20 per case per floor will be charged. Less than 12 items, would be counted as 1 case. Every product in Pack / Set / OC / OWC would also be counted as 1 case.
Major Cellar usually offers one time free “Standard Delivery” service for any purchase that cost HK$5,000 or above.
Once the “Free Standard Delivery” is selected, you may select a delivery date after 2 working days (The day of order placement would not be counted). All orders have to be completed within 30 days.
If the delivery address could not provide any lift service, HK$20 per case per floor will be charged. Less than 12 items, would be counted as 1 case. Every product in Pack / Set / OC / OWC would also be counted as 1 case.
Urgent Delivery Service:
Pay extra $300 to enjoy the Urgent Delivery service, usually ships by next working day (Only applicable from Monday to Friday, not applicable to Public Holidays).
Please pay attention to the Urgent Delivery Service. If the order doesn’t reach the condition of free delivery service, local delivery fee $150 (Only for Hong Kong Island, Kowloon and New Territories) will also be charged.
If the delivery address could not provide any lift service, HK$20 per case per floor will be charged. Less than 12 items, would be counted as 1 case. Every product in Pack / Set / OC / OWC would also be counted as 1 case.
Terms & Conditions:
Delivery service would not be available when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered Merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.
We will deliver the Merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your identification upon request when you acknowledge receipt of the Merchandise. The Merchandise shall be, and shall be deemed to be, delivered and accepted by you when the Merchandise are delivered to the address you give us for delivery.
Any times and dates given for dispatch of Merchandise, or the length of time that Merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
Unless otherwise specified, please refer to our site for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time.
Storage Service/Non-pickup:
If the purchase items are not collected 30 days after the payment date, a storage charge of 5% of the invoice price may be incurred. If the purchased items have not been collected or delivered and the storage fees referred to above have not been paid for 3 months from notification by Major Cellar, then the Company has the right to deal with or otherwise dispose of such Merchandise (including resale of any Merchandise) at its absolute discretion, without any further notice to the Customer and without having to account to the Customer any proceeds (if any) arising therefrom. Major Cellar shall have no liability to the Customer in respect of dealing or disposal of such Merchandise in such circumstances.
For any enquiries, please contact our staff at +852 60101745.