You are entitled to exchange Merchandises which are found to be damaged or not in good condition upon delivery. In such case, you can contact our sales representative to make arrangement for exchange.
Otherwise under normal circumstances, we would not accept any request for exchange of Merchandises or cancellation of orders. We do not accept exchange or return of wine above HK$750 per bottle or over 10 years old or glassware and accessories after the receiver has acknowledged receipt of the Merchandise.
If we agree you are entitled to an exchange but the Merchandises to be exchanged are sold out, you may return such Merchandise to us and apply the amount paid to buy alternative Merchandise(s).
In exceptional case at our sole discretion, we will arrange to refund the amount paid to you within one month’s time. Original sales receipt or relevant electronic receipt must be presented to us for the request of a Merchandise exchange or refund.
All gift items (if any) must be returned together with the returned Merchandises when you requested for a Merchandise return or refund. Otherwise the retail value of the gift item would be deducted from the refund.